All questions related to your profile and managing it

• How can I change my password? 443
• I play in several clubs, can I have a single login? 266
• I have a single account across several clubs, how do I choose which club to display? 215
• A family member wants to become a member, can I add them? 165
• How do I book for a family member? 36
• I've lost my password. How can I recover it? 256
• How do I change my profile photo and information? 36
• I have several accounts: how do I merge them into a single login? 41
• How do I change the site language? 48
• How do I set my personal access code? 42
• My data: download, leave the club, delete my account 49
• How do I become a club member online? 47

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 164
• Why are some cells pink on the board? 396
• How can I make a booking 952
• How can I book with a guest? 282
• How can I edit a booking? 221
• How can I delete a booking? 326
• All courts are occupied. Can I join the waiting list? 112
• What payment methods are available to me for a booking? 134
• How to create an open booking 66
• How to join an open match 59
• Where can I find the court access code (door code)? 40
• How do I withdraw from an open match? 53
• How do I view my booking history? 42
• How do I see the weekly schedule? 47
• How do I find and book at another club? 40

How do I register for a camp or a school?

• Sign up for a tennis lesson 120

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 34
• How do I pay for a booking with my wallet? 56
• How do I split the payment with my partner? 43
• How do I use my restaurant vouchers? 49
• How do I view and pay my invoices? 48
• How do I download my certificates? 38
• How do I send money from my wallet to another member? 46

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 37
• How do I join my club's WhatsApp groups? 47
• How do I take part in the Défi-Plugin (challenge tournament)? 42

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 33
• How do I turn on dark mode? 37
• How do I install the Plugin.ch mobile app? 40
• How do I choose the notifications I receive on my phone? 46
• Where can I find the messages sent by my club? 37

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 41
• The administration home page 36

• Manage access 77
• Manage membership cards 55
• Manage clubhouse 44
• Manage restaurant credit 49
• Manage email sending 55
• Manage invoicing 42
• Manage member groups 37
• Manage registrations 56
• Manage special days 53
• Manage offers 57
• Manage online payments 45
• Manage billing regions 42
• Manage the club manager 45
• Manage challenge tournaments 43
• Manage RFID validation 68
• Manage general settings 49
• Setting up the accounts (general ledger) 38
• Configure EBICS: connect Plugin.ch to your bank 42
• Gate access log 52
• Manage multiple buildings 52

• Create a new court 63
• Manage court groups 58
• Manage booking periods 71
• Manage court usage 68
• List, edit, or delete a court 50
• Manage sports 52
• Close courts 50

• Create a new season 55
• Edit or delete a season 70
• Open the winter season by copying last season 31
• Link a sport to a season 32

• Manage recurrence authorizations 48
• Manage restrictions 63
• Manage subscription type 69
• Create booking prices: per session or per season 47
• Check rates with the rate grid 53
• Manage non-member and pay-as-you-go deductions 48
• Booking without a subscription: the guest subscription 41

• Create an item 69
• Assign an item to a member 50
• Edit or delete an item 53
• Delete an item assigned to a member 39
• Import linked items from Excel 52

• Display the member list 49
• Create a new member 77
• View a member's detailed information 51
• Display a member's operational data 52
• Manage member subscriptions 50
• Import member data 46
• Print member cards 48
• Print and export the member list 62
• Charge an item to a member or a group 45
• Link a member to a group 51
• Edit and delete a member 57
• Search for a member 73
• Managing duplicates: merging two profiles 45
• Managing units to be deducted: personalised hours and non-members 50
• Manage Swiss Tennis licenses 48
• Topping up a member's wallet 47
• Find and reactivate a removed member 50
• Issue a certificate for a member 37
• Managing families 47
• Handling erasure requests (GDPR) 40

• Add a new sponsor 52
• Invoice sponsors 65
• Re-invoice sponsors 43

• Assign and remove a role 47
• Roles and access: create and edit a role 50

• Activating the Lessons module 51
• Creating lesson items 53
• Create, edit, and delete a lesson 58
• Manage lesson groups 55
• Manage lesson enrollments 55
• Prerequisite 56
• Invoice and reminder texts 39
• Teachers' schedule 41
• Grouped payments of registrations (basket) 39
• Change the rate of a registration 37
• Copy a lesson for the next season 43

• Complete management of equipment rental 61

• Find old invoice groups (archives) 54
• Invoice considerations and display 54
• Create invoices 57
• Send invoices by email 58
• Manage payment reminders 56
• Print invoices 40
• List and search invoices 44
• Edit and delete invoices 60
• Invoicing a membership fee or an item: what's the difference? 41
• Automatic reminders for e-mail invoices 60
• Keeping the accounts with the general ledger 49
• Manage family discounts 56
• Import accounts from Excel 46
• Carry an overpayment over to the next invoice 35
• Transit accounts for online payments 45
• How invoice dates are calculated 53
• Annuler une facture ou une ligne déjà comptabilisée 49

• List of bank payments 43
• Processing via bank files 49
• Process a manual payment 61

• Process installments 58

• Managing bookings in the schedule 82
• Configure and use open matches 44
• Manage the set times 39
• Create a promo code and use it 51
• Refund a fixed-hour session that was released and taken again 45
• Moving a booking and creating a recurrence in the schedule 40
• Creating and managing recurrences 62
• The weekly view and the all-sports view 33
• The cash journal and the history of a booking 49
• Manage cash register prices 46
• Offering items with a booking 41
• Deleted bookings and deletion records 34
• Replace a player on a fixed hour 39
• A fixed hour cannot be added: nothing is displayed 53

• Manage automatic emails 44
• Sending bulk emails 55
• Manage messages 58
• History of sent emails 40
• Writing an e-mail with the editor 53
• Birthday and inactive member e-mails 54

• Manage challenge tournaments 42

• Enable partner search 55

• The statistics dashboard 49
• Invoicing bookings from the statistics 55

• Access the program 53
• Booking by a member 58

• Creating and configuring a lesson 72
• Sign up for a tennis lesson 57
• Managing registrations (administrator) 50
• Managing groups and the schedule 51
• Tennis lesson invoicing 46
• Invoicing check and Youth and Sport export 40

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 41
• Adding and editing an employee 51
• Special cases: minor salary, young people, pensioners, LPP 47
• Running the monthly payroll 41
• Entering a compensated absence (army, maternity, illness, accident) 47
• The 13th salary and holidays for hourly employees 33
• Paying salaries and reconciling them with the bank 49
• Correcting an approved payslip 54
• Salary certificates and annual lists 37

You'll find all the questions about booking without an account

• How can I book if I don't have an account 881
• Where can I find available courts in my area? 152
• How can I edit/cancel my booking if I don't have an account? 167